Contact us

We’re here to help

Our SUPER team are always happy to answer any questions you have about your account, our products or anything else that comes to mind... related to GuildSuper that is!

Call us

GuildSuper Members, GuildPension & Employers, Call 1300 361 477 to speak to one of our Member Services Team.

Available 8.30am - 5.00pm (AEST/AEDT).

(+61 2 7501 1114 if calling from overseas)

Email us

Complete our online enquiry form and we'll make sure the right team gets in touch with you within three business days.

Mail us

GuildSuper

GPO Box 1088

Melbourne, VIC, 3001

Feedback and complaints

At GuildSuper, it’s all about you. Our superhuman members (and your employers too!). We care a lot giving you the best service we can, so if you’ve experienced a problem – we want to know about it. That way we can do everything we can to fix the issue as fast as possible.

Frequently Asked Questions

What are GuildSuper’s fund details?

We’ve made it easy for you – all our details can be found on our Fund Details page.

How can I find my member number?

You can find it on your latest statement, your member online account, or our mobile app. If you still can't find your member number, then please call us on 1300 361 477.

How do I check my super balance?

There are a few different ways, so choose the one that is easiest for you:

What does my employer need when I start a new job?

You need to give your new employer a completed Choice of Superannuation Fund form which includes your member number. If your employer has not made any payments into GuildSuper before, you will also need to give them a Letter of Compliance, which is on the back of the Choice of Fund form.

Short on time? If you are logged in to your member account, you will find a pre-populated Choice of Fund form containing your name, member number etc; that you can either download or email directly to your new employer.

Page last updated 1 December 2023