Service update: Our member service and coach teams’ operating hours will be a little different over the holiday season. Please see our Contact Us page for details.
Service update: Our member service and coach teams’ operating hours will be a little different over the holiday season. Please see our Contact Us page for details.
We’re all about inclusion and that extends to providing an accessible and inclusive digital experience across our website.
Our goal? We aim to meet W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 AA rating for web content, design and services. WCAG is a set of recommendations to help maximise the website experience for every user.
The colours used on our website maintain contrast ratios consistent with WCAG 2.0 Level AA requirements. Some browsers will allow you to adjust the contrast and colours to suit your preferences.
You can use the zoom function on your browser to increase the text size on our website.
Tabbing
You can tab through the website navigation using the 'Tab' key on your keyboard. You can trigger interactive elements by using the 'Enter' key.
Headings
We use descriptive headings to help you scan and find the information you’re looking for. People using assistive technologies such as screen readers can browse the page as a list of headings.
Links
The links on our website are contextual, so they provide you with a clear indication of where the link will take you. People using assistive technologies such as screen readers can browse the page using a list of links from that page.
Video
Transcripts
We provide transcripts for the videos on our website, linked to under each video on the site.
Subtitles and captions
Subtitles or captions are available for each of our videos for people who are deaf, hard of hearing or prefer to watch without audio.
Visit our YouTube or Vimeo channel to watch all our videos.
Images
Most of our images are decorative, but when it’s necessary to include an image as an essential part of the content, we provide a text alternative (ALT attribute) that can be read by screen readers.
PDFs, forms, documents
Our forms and documents on the site are generally in PDF format. We're working on making all our PDF forms and documents accessible.
The link to a form or document on our website will always be contextual, so it provides you with a clear indication of the document title you’re opening or downloading, including the file type and size. For example: Super withdrawal form (PDF, 662 KB).
You’ll need Adobe Acrobat Reader to download and read the PDFs on the site. You can download Adobe Acrobat Reader from the Adobe website, which includes instructions on how to install the software.
The GuildSuper website runs on all modern browsers but for best results, we recommend using the browsers below.
Browsers Version
Chrome 76 and above
Firefox 68 and above
Safari 12 and above
Edge 42 / HTML 17 and above
You can contact us through the National Relay Service (NRS) if you’re deaf or have a hearing or speech impairment. There is no additional charge to use the NRS.
Voice Relay (speak and listen)
1300 555 727
SMS relay (text and listen)
0423 677 767
Teletypewriter (TTY)
133 677
Visit the National Relay Service website for more information.
We like to hear from you, our members, as much as possible, particularly if there’s something you think we could do better. If you’re having difficulty accessing our products and services via our website, or have specific needs we can help you with, please get in touch via phone on 1300 361 477or send us an email at info@guildsuper.com.au
Page last updated 1 December 2023
