Service update: Our Coach team will be unavailable on 27 & 28 November. Our Member Service team can be reached at 1300 361 477. Our Coaches will return at 9am Friday 29 November.
If your account balance for a product is less than $6,000 at the end of the financial year (or when you close your account), certain fees and costs charged to you in relation to administration and investment are capped at 3% of the account balance for the year (or the period until your account is closed). Any amount charged in excess of that cap must be refunded.