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GuildSuper

GuildSuper’s Renovating

As you may be aware GuildSuper is currently changing administration systems and providers. This change is providing a major renovation to the Fund’s services and will help us deliver an enhanced range of quality services to you – our members and employers.

This change started on 1 July and like all good renovations – a lot of work is underway to get everything up and running as quickly as we can. However we do anticipate some short-term inconvenience while we transition, but are confident when complete, members and employers will benefit from vastly improved services.

Some delays while we are checking . . .

One task involves bringing all records across and checking them into the new system. This means that until everything has been transferred there are a few services that we will not be able to perform as quickly as we usually do. These include processing investment switches and paying full withdrawals. Currently full withdrawals and investment switches are unable to be processed until late August. However, if your request is urgent please contact us on 1300 361 477 and we will talk through your options.

Some new services are already up . . .

A new Employer Access Online facility is available for all employers to submit and pay contributions online. This new facility provides the ability to contribute all of your staff’s superannuation including those few staff who may be with another fund – making it easier for employers!

However, until all records are updated in our new administrator’s system you may notice a few discrepancies in some of your employees’ details when you first log on. Once any updates are made they will be retained in the new system. We apologise for any inconvenience this causes but hope you will be pleased with the new capabilities of our online contribution system (Mercer Spectrum).

One of the biggest improvements we’re making is an upgrade to our Member Access Online website. As we are conducting an extensive rebuild, this service will be unavailable until early September. When it is relaunched it will be faster and feature increased functionality, including online calculators.

Contact Details

Please note the the Fund's contact details have not changed. This means you can continue to contact us as you always have.

Your local Financial Services Consultant is also available to assist if you have any questions.