Frequently Asked Questions

How do I join?

Once you have read the Product Disclosure Statement you should complete the attached Member application form. If you are employer sponsored, your employer will need to complete an Employer Application form and Contribution Schedule.

If not, and you are applying independent of an employer sponsor, include a cheque or Direct Debit request for your first contribution, or a Transfer Authority to rollover funds from another institution.

How do I know when my member account has been opened?

Your Account details, such as your name, address and member number will be confirmed to you in a welcome pack.

How can I contribute more to my super?

• Make a one-off contribution, by mailing a cheque with a Personal Contribution form, OR BPAY.
• Make regular contributions, by completing the Direct Debit request form and mail or fax it to us. To stop the Direct Debit payments you will need to advise us in writing. 
• Arranging to have contributions deducted from your pre-tax salary by your employer who will then send the contribution to GuildSuper (this is called salary sacrifice).

How do I withdraw my benefit?

Your superannuation is generally payable on retirement, permanent disablement, death or in other circumstances set out in superannuation law. When you are eligible to access your benefit it can be paid to you as a lump sum or it may be used to purchase a pension. To withdraw or rollover your benefit you will need to complete a Benefit Payment form or call Member Services on 1300 361 477 8am to 7pm (AEST) Monday to Friday.

How can I rollover other super accounts?

You can easily rollover your other super accounts into your GuildSuper account by completing the Transfer Authority form. Once we receive your Transfer authority form we will contact your previous super fund on your behalf and instruct them to transfer any money into GuildSuper. You will be advised in writing once the rollover has been received.

How do I invest my money?

You can nominate which portfolio(s) you would like your money invested in by selecting them on the application form. You can change this investment choice at any time by completing an Investment Details form. If you do not select an investment portfolio or if your employer has selected GuildSuper on your behalf, your funds will be invested in the Balanced Growth Portfolio until you make your own selection (if any).

How do I access information online?

You can take control of your superannuation by accessing your account details online 24 hours a day, every day of the year. You can:

• update your account details
• view and update your beneficiary details
• view your account balance and a transaction list of your account
• view and switch your investment portfolio, and
• access a range of educational tools including web calculators. 

If you have your Member Number and PIN you’re ready to go online now. Click here to get started.

If you don’t have either your Member Number or PIN, please call Member Services on
1300 361 477.