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Client surveys - Insurance

Below is a summary of recent Guild Insurance client survey results.

95 surveys were received from 376 sent to clients with finalised claims in December 2006.

Some key results were...

100% of respondents indicated they would recommend Guild Insurance to a colleague.
93.55% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
95.29% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

222 surveys were received from 626 sent to clients with finalised claims in August 2006.

Some key results were...

98.1% of respondents indicated they would recommend Guild Insurance to a colleague.
96.6% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
94% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

186 surveys were received from 559 sent to clients with finalised claims in April 2006.

Some key results were...

97.6%of respondents indicated they would recommend Guild Insurance to a colleague.
95.4% of respondents said that in general, their satisfaction with Guild Insurances's claims process met or exceeded their expectations.
92.7% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

174 surveys were received from 629 sent to clients with finalised claims in December 2005.

Some key results were...

98.2%of respondents indicated they would recommend Guild Insurance to a colleague.
95.1% of respondents said that in general, their satisfaction with Guild Insurances's claims process met or exceeded their expectations.
91.7% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

141 surveys were received from 608 sent to clients with finalised claims in August 2005.

Some key results were...

98.4%of respondents indicated they would recommend Guild Insurance to a colleague.
93% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
88.7% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

142 surveys were received from 489 sent to clients with finalised claims in April 2005.

Some key results were...

97.7%of respondents indicated they would recommend Guild Insurance to a colleague.
94% of respondents said that in general, their satisfaction with Guild's claims process met or exceeded their expectations.
91.5% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

123 surveys were received from 626 sent to clients with finalised claims in December 2004.

Some key results were...

99.15%of respondents indicated they would recommend Guild Insurance to a colleague.
99.1% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
91.5% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

140 surveys were received from 496 sent to clients with finalised claims in August 2004.

Some of the key results were...

99.2% of respondents indicated they would recommend Guild Insurance to a colleague.
95.58% of respondents said the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.
91.43% of respondents said the time it took to settle their claim met or exceeded their expectations.
97.15% of respondents said the way in which their claims was settled met or exceeded their expectations.

115 surveys were received from 459 sent to clients with finalised claims in September 2003.

Some of the key results were...

100% of respondents indicated they would recommend Guild Insurance to a colleague.
94.8% of respondents said the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.
97.2% of respondents said the time it took to settle their claim met or exceeded their expectations.
98.1% of respondents said the way in which their claims was settled met or exceeded their expectations.